Delivery and Returns
Where do we ship from and how?
We deliver from Baboushkini HQ in the UK, using entirely recyclable paper mailing bags. We offer next day delivery in the UK using Royal Mail and DPD, and express services for Europe and the USA using DHL.
Where do we deliver?
We deliver within the UK, to Europe, the USA, UAE* and soon, Australia.
What are our shipping rates?
Your rate will be calculated on checkout based on the weight of your order but is most likely to be around £2-4 for UK orders (Royal Mail & DPD), $25 for USA orders and £35 for the EU (DHL). UK orders over £100, US orders over $200 and EU orders over €250 qualify for free delivery!
Taxes and Duties?
Orders leaving the UK may be liable for taxes and duties. For orders to the EU, taxes and duties will be calculated and charged at checkout - no hidden fees on delivery. Customers ordering to other parts of the world are liable to pay on delivery.
Returns, Refunds and Exchanges
We accept notification of returns and exchanges on all unworn, used or damaged products within 10 days of purchase delivery. Items returned to us within 14 days are eligible for a full refund, after that point we will accept notified returns in exchange for a Baboushkini credit note. Outside of this window, all sales are considered final. Products purchased during sales are considered final and are not eligible for refund. Unfortunately Baboushkini is not currently able to cover or refund return shipping costs, or provide shipping labels. We will however cover the shipping costs of sending out an exchanged size.
Please contact us at orders@baboushkini.com to start the returns or exchange process.
We know all too well how difficult it can be to get the sizing right when it comes to babies and children, we're very happy to speak to you about sizing before you place an order. Please email us at hello@baboushkini.com with your child's age and measurements, and the item(s) you are interested in!
Please note we cannot accept any returns on monogrammed products.